Refund Policy

 

Refund Policy for FeetWatcher

Effective Date: [4/13/2025]

At FeetWatcher, we strive to provide the best experience for our users. However, we understand that there may be situations where a refund is requested. Please read our refund policy carefully to understand the conditions under which we offer refunds.

1. Digital Content & Purchases

Due to the nature of digital content, such as videos, images, or subscription-based services, all sales are final. Once digital content has been purchased or accessed, we generally cannot offer a refund. This is to ensure the integrity of content and protect both buyers and sellers on the platform.

However, we do offer exceptions under specific circumstances:

Refund Exceptions:

  • Content Not as Described: If the content you received differs significantly from the description or quality as advertised, please contact us within 7 days of purchase, and we will review your claim.

  • Technical Issues: If you experience technical issues preventing you from accessing purchased content (e.g., corrupted files, broken links), you may request a refund or replacement content within 7 days of purchase.

2. Subscription Services

For subscription-based services (e.g., premium memberships), refunds will be considered on a case-by-case basis. If you wish to cancel your subscription and request a refund, please contact us within 7 days of the renewal or payment date.

Conditions for Subscription Refunds:

  • Unused Service: If the subscription was paid for but not used, you may be eligible for a full refund.

  • Partial Use: If you've used the service partially, we may provide a partial refund based on the days of service used.

After 7 days, no refund requests will be accepted, as access to the service will be granted for the duration of the billing cycle.

3. Refund Request Process

To request a refund, please follow these steps:

  1. Contact Support: Reach out to our support team at info@feetwatcher.com with the subject line “Refund Request” and include the following information:

    • Your full name and email address used for the purchase.

    • A clear description of the issue or reason for the refund request.

    • Proof of purchase (order number, receipt, etc.)

  2. Review and Response: We will review your request and respond within 3-5 business days. If your refund is approved, we will process the refund to your original payment method.

4. Non-Refundable Items

The following are non-refundable:

  • Purchased Digital Content that has been fully accessed or downloaded.

  • Subscription renewals after the 7-day period.

  • Gift cards or credits issued on the platform.

5. Chargebacks & Disputes

If you initiate a chargeback or dispute a payment with your payment provider (e.g., credit card company, PayPal), you may lose access to the services and content purchased. Chargebacks can also lead to account suspension or permanent ban from the platform.

If you believe that a chargeback was filed in error, please contact us before taking action with your payment provider.

6. Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately after being published.

Contact Us:

If you have any questions or concerns about this Refund Policy or need assistance with a refund request, please contact us at:

📧 Email: support@feetwatcher.com